Frequently asked questions
The most common questions about ordering, delivery and payment.
Last updated: 2026-09-02
1. How do I place an order?
Add the product to your basket, then complete three steps: delivery, recipient and payment.
You need to sign in to place an order. Browsing and adding to the basket do not require an account.
2. When will it be delivered?
Every product shows the earliest possible delivery. It is not a guess but a calculation: the shop's next open moment + preparation time + travel time for the distance.
Minutes only count inside the shop's working hours.
3. How can I pay?
Right now only **cash on delivery** is available. You pay the courier when the order arrives.
Online card payment is being prepared.
4. Can the recipient know who sent it?
Your choice. With «send anonymously» your name is never stored.
«Surprise mode» means the recipient is not told in advance.
5. Can I add a gift card?
Yes. You pick from the florist's library — some are free, some are priced separately. The message can be up to 200 characters.
6. Can I put my own photo on printed products?
Yes — if the product has a «photo for printing» section, you upload it on the product page. Signing in is required to upload.
7. Can I see the bouquet before it is sent?
Yes. The florist prepares it, uploads a photo, and you approve it. The order only sets off after your approval.
8. How do I track my order?
Your account's «My orders» section shows the current stage.
Every stage adds an entry to your notifications list.
9. Can I cancel an order?
Cancellation requests are currently handled through support.
The formal cancellation terms are being prepared.